https://www.reddit.com/r/Overwatch/comments/5yj2zk/ama_request_jeff_kaplan/dew7nhp/
Right now we're trying some stuff with Lucio. We feel like a lot of players feel like he is a "must have" in comps but he also doesn't feel super impactful to play. We're trying some ideas to make him more engaging to play while making him a little less obvious/must pick. We'll see if those changes make it to the PTR.
One tricky thing is that player perception of "must pick" doesn't match actual behavior. I sometimes look at the hero pick stats and they clearly don't match the "hero meta report" stats. Then players tell me to throw out my stats and look at only diamond and higher in competitive play only. Well, at that point, I'm not sure players realize what a small percentage of the player base they are asking me to make a decision based on. Obviously, we are in the process of toning Ana down right now. But we're also not out to see her never get played either. Player reaction is often to sledgehammer everything.
Balancing around low level gameplay because it represents such a large percentage of players has me worried, that pitfall has ruined a game or two before
Although I can't say I'm surprised that Jeff Kaplan would try to please everybody